BROADBAND DISCLOSURE STATEMENT
- Network Management Practices/Congestion Management: Country Mile Wireless Customer broadband connection speeds are limited to the maximum speed advertised for the speed package they are subscribed to. Country Mile Wireless Customers are not limited to a total maximum transfer limit, commonly referred to as a "Data Cap". Country Mile Wireless monitors network traffic to ensure capacity is sufficient to maintain an efficient network load, to perform diagnostics and to otherwise manage and enhance our network. Country Mile Wireless may give priority on an unpaid basis to interactive or critical classes of traffic such as VoIP, traffic essential to the efficient operation the Country Mile Wireless network, and traffic related to the accounts of commercial Customers or Customers with dedicated connections. Country Mile Wireless may limit peer-to-peer applications to the extent Country Mile Wireless determines, in Country Mile Wireless' sole and reasonable discretion, it is appropriate to maintain an efficient network load. Other factors that may affect a Customer's experience include multiple Customer devices simultaneously downloading high-bandwidth applications and services.
Country Mile Wireless' congestion management practices are in place to ensure that all Customers experience high quality service. If Country Mile Wireless determines, in its sole and reasonable discretion, that the manner in which a Customer is using the Service negatively impacts other Customers or the Country Mile Wireless, Country Mile Wireless reserves the right to apply additional congestion management techniques. As video streaming and other high bandwidth applications change over time, Country Mile Wireless may adjust and/or replace this bandwidth management technique to provide an improved end user experience for the customer base as a whole.
Country Mile Wireless' service is provided on a "best efforts" basis. Certain circumstances may affect the speed and quality of Service, including but not limited to foliage, line-of-sight obstructions, radio frequency interference, the distance between a Customer and the transmission point, and the connection of multiple devices to the Country Mile Wireless network.
- Performance: Country Mile Wireless Customers with a well performing connection can reasonably expect to get their full subscribed connection speed most of the time. Commercial speed test websites can be a useful tool, but only serve to show the amount of bandwidth currently available, and does not account for bandwidth already in use by other devices on a Customer's network. Common examples of devices unknowingly using bandwidth include Windows or other operating system update, games systems which appear to be turned off, or cloud backup services, just to name a few. Customers may contact Country Mile Wireless Technical support to find out how much traffic is currently flowing through their connection. Customers at the very edge of our serviceable area or with a less than ideal signal may choose to accept service as deliverable, and may not realize their full subscribed speed. When congestion is identified every effort is made to remedy the problem as quickly as reasonably possible. While proactive upgrades are underway constantly, some remedies require hardware replacement, construction, or significant network changes, and will therefore take longer to implement.
- Latency: Latency on the Country Mile Wireless network averages between 5ms and 50ms depending upon a number of factors including but not limited to; distance between customer and the access point or distance between the access point and nearest fiber optic connection. Latency to sites beyond the Country Mile Wireless network may be higher but are outside of Country Mile Wireless control.
- Application-Specific Behavior: Subject to the qualification that Country Mile Wireless may reasonably limit peer-to-peer applications as set forth above, Country Mile Wireless generally treats all lawful applications identically; however,Country Mile Wireless reserves the right to block or limit access to any applications that Country Mile Wireless determines, in Country Mile Wireless' sole and reasonable discretion, may expose Country Mile Wireless to potential legal liability, harm the Country Mile Wireless network or otherwise interfere with or impair the experience of other Customers on the Country Mile Wireless network.
- Device Attachment Rules: Country Mile Wireless does not limit the types of devices that can be connected to the Country Mile Wireless network, provided they are used for lawful purposes and do not harm the Country Mile Wireless network; however, if Country Mile Wireless determines, in Country Mile Wireless' sole and reasonable discretion, that the connection of a particular type of device to the Country Mile Wireless network negatively impacts other Customers or the Country Mile Wireless network, or may expose Country Mile Wireless to potential legal liability, Country Mile Wireless reserve the right to limit or restrict Customers ability to connect such type of device to the Country Mile Wireless network.
- Security: The Country Mile Wireless network is designed in a manner that is intended to prohibit third parties who are not served by the Country Mile Wireless network from initiating connections to Customers on the Country Mile Wireless network if Country Mile Wireless has not allocated a public IP address to that Customer. Country Mile Wireless may prohibit certain activity on the Country Mile Wireless network that Country Mile Wireless deems, in Country Mile Wireless' sole and reasonable discretion, poses a potential risk to Country Mile Wireless' network or to other Customers. Triggering conditions include but are not limited to, denial of service activity, IP address or port scanning and excessive account login failures. If Country Mile Wireless notices excessive Customer connections that are harmful or that disrupt the normal use of the Country Mile Wireless network for other Customers, Country Mile Wireless will attempt to notify the Customer to work collaboratively to remedy the issue; however; Country Mile Wireless reserves the right, without advance notice, to block any Customer's traffic that Country Mile Wireless determines, in Country Mile Wireless' sole and reasonable discretion, may cause harm to the Country Mile Wireless network or to other Customers, until the issue is addressed to Country Mile Wireless' satisfaction.
- Pricing: Country Mile Wireless offers multiple tiers of broadband Internet access service. The current pricing and other terms and conditions of these tiers can be obtained by calling customer service at 402-937-1144 Option 2. The pricing and other commercial terms of our Internet access services are subject to change and the information provided in this disclosure statement is not intended to supersede or modify any of the terms and conditions of service as applicable to a particular customer
- Privacy Policies: Your privacy is very important to us. Personal information you provide to Country Mile Wireless is governed by the Country Mile Wireless Privacy Policy and is subject to change from time to time. Personal information provided by you to Country Mile Wireless is used primarily to provide customer support as you use our services, and is not shared with third parties. Country Mile Wireless reserves the right, as required or permitted by law, to provide account and user information, including email, to third parties and to cooperate with law enforcement authorities in the investigation of any criminal or civil matter. Such cooperation may include, but is not limited to, monitoring of Country Mile Wireless wireless network consistent with applicable law.
- Redress Options: For immediate assistance with issues or complaints involving your broadband Internet access service, please contact our customer service center at 402-937-1144. Customers can also email us at support@countrymile.net. Written complaints can also be sent via U.S. mail to: Country Mile Wireless, 8980 Raven Dr, Louisville NE, 68037.